Complaints and consumer rights

Complaints about the current service

If atlas does not meet its agreed features, contact BOXLET s.r.o. using the published contacts. Describe the service, defect, when it appeared, a reply contact and the remedy you seek. You do not have to identify the technical cause. We will confirm receipt and outcome of the complaint.

For an ongoing digital service, the provider is responsible for statutory conformity requirements throughout provision. We will remedy defects within a reasonable time and without unnecessary inconvenience according to the service's nature. If a defect cannot be remedied under statutory conditions, you may be entitled to a proportionate price reduction or withdrawal. Calling a service a pilot or warning about AI inaccuracies does not remove mandatory provider obligations.

Withdrawal and ending use

You may end the pilot free of charge at any time and delete your atlas profile and content in data management. If, as a consumer, you have a statutory 14-day right to withdraw from a distance contract, these terms do not restrict it; it can apply to some digital services supplied without money payment. Use, acceptance of terms or AI permission alone does not automatically waive that right.

Before ordering any future paid ongoing subscription, the supply of the service must be distinguished from any one-off digital content. An express request for early service commencement does not itself cancel withdrawal rights for the entire ongoing subscription. Any proportionate charge or statutory exception applies only when its requirements are met. The current pilot collects no payments.

Sample withdrawal notice

Send notice by post or the company's Czech data box. Use of this sample is optional.

To: BOXLET s.r.o., náměstí 14. října 1307/2, Smíchov, 150 00 Praha 5; Czech data box dwj58zh.
I hereby withdraw from the contract for the atlas service entered into on …
Consumer's first and last name: …
Consumer's address: …
Account email or another identifier allowing the contract to be found: …
Date: …
Signature, only if sent on paper: …

Any refund for paid performance is governed by law. An ordinary data deletion request does not have to be expressed as withdrawal from a contract.

Out-of-court dispute resolution

If a consumer dispute cannot be resolved directly with BOXLET, contact the Czech Trade Inspection Authority, Central Inspectorate – ADR department, Štěpánská 796/44, 110 00 Praha 1. Information and submissions: ČOI — out-of-court consumer dispute resolution. Apply no later than one year after first asserting the disputed right with the provider.

The European ODR platform has been discontinued; we do not link to its defunct form. Your right to go to court is unaffected.